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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellence

Not a bad thing to say about Step Change. They have been wonderful. Reviewed on: 22nd July 2021

Customer service is excellentt

Customer service is excellent. Great telephone manners etc Reviewed on: 22nd July 2021

No hassle no fees

I’m nearly at the finish line with my debt program. The team have been great. In just over 5 years I’ve had the support, questions answered and every query answered in full. It was difficult at first admitting to myself I was in trouble but after my initial call, it became really easy The yearly review at first was an eye opener. When you really think about what you pay for, little things which you don’t have to give up, you just pay what you can afford. If you can afford to pay a bit more, pay it it means you’ll finish your plan quicker. Thanks StepChange x Reviewed on: 22nd July 2021

Great advice & assistance

Great advice, support and staff who truly put my mind at ease & helped get on top of my debts Reviewed on: 22nd July 2021

Great service

Help me a great deal with my debt Reviewed on: 22nd July 2021

Happy customer

Help Me and Husband how we could paid back our crediters in few years and we will be debt free my husband was suicidal and didn't know wear to go for help then someone told me about step change which change our lives Reviewed on: 22nd July 2021

Amazing!

When it felt like there was nowhere to turn and debts spiralling out of control, I discovered Stepchange, They made me feel at ease straight away and have helped me structure my debts, liaising with my creditors so I can see an end to my issues. All the staff I’ve dealt with are so understanding, empathetic and have lifted a huge strain on my mental health. If you’re having money problems make sure you contact them, you won’t regret it Reviewed on: 22nd July 2021

Real help!

Excellent service took a lot of the stress away and gave us loads of help dealing with our debts Reviewed on: 22nd July 2021

Very understanding

Stepchange helps 1000s of people with debt difficulties free or charge Making a massive difference & positive impact on people’s lives Reviewed on: 22nd July 2021

Always extremely polite, helpful and patient

I have extreme difficulty because of brain injury caused by hemorrhage affecting memory, balance, severe head pain and therefore unable to work. The team have been extremely supportive and helpful Reviewed on: 22nd July 2021

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