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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helped me sort out my finances!

After some bad luck and stupid decisions I got myself into some serious debt. Step Change have given me great advice and helped me get on the path to clearing my debt! Reviewed on: 22nd July 2021

Absolute Godsends.

After a messy divorce and my ex putting me in a lot of uncontrollable debt, StepChange helped me towards a better future by setting up an easy to manage DMP. I’m nearly debt free thanks to these wonderful people who have changed my life. Thankyou StepChange. Reviewed on: 22nd July 2021

Too tram

There resolving my debts a highly recommended Reviewed on: 22nd July 2021

Trustworthy helpful service

I am very overwhelmed by how much help step change have given me Highly recommended for anyone who has debt worries Thank you Reviewed on: 22nd July 2021

Excellent customer service, helpful and knowledgeable

Staff always will help in anyway they can in an empathic way. Always polite and striving to do what they can for you. Service is second to none. Reviewed on: 22nd July 2021

Highly recommend

Stepchange Takes a lot of worry away and you c as n sleep easier Reviewed on: 22nd July 2021

Excellent service and advice

Peace of mind and exclwnt advice from caring consultants Reviewed on: 22nd July 2021

Giving Peace of Mind

15 years ago when I was almost at the brink of giving up my life because of piling up my debts, Step Change brought my confidence back showing the light. They took all the responsibility of my debts. I wish everyday they gain good will and able to help the helpless. Thanks. Reviewed on: 22nd July 2021

Do not hesitate to contact them

If you’re having financial difficulties please don’t hesitate to contact Step Change, there’s no judgment just helpful advice and it’s free! Reviewed on: 22nd July 2021

Step Change - Light at the end of a very dark tunnel

After 7 months in Hospital, I had spiralling credit card debts. Step Change organised my total debt. Using the template I had been given I wrote to every Credit Card Company. They froze my accounts, stopping further.interest and admin fees. Today I am almost debt free. I have no hestitation in recommending Step Change Reviewed on: 22nd July 2021

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