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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

[email protected]

You have been there for me I've got my life back Reviewed on: 22nd July 2021

They changed my life

Without them I don’t think I would be alive today Reviewed on: 22nd July 2021

Outstanding support

Step Change has offered me outstanding support for helping me get out of debt before these I panicked the process is simple easy to follow and after my first sign up n my reviews other than paying each month I don’t have the stress or worry x Reviewed on: 22nd July 2021

Thankful

Thankful and very great full for your help, I can't imagine where I would be today if it wasn't for stepchange Reviewed on: 22nd July 2021

Help when I needed it most

I was in a bad place my marriage had ended and I was left with crippling debt they worked out a plan for me and lifted a massive black cloud replacing It with light at the end of a long tunnel Reviewed on: 22nd July 2021

Lifesaver

I was hiding bills, in denial of my debts, ashamed that I had got into this situation. I told nobody, thinking I could solve this myself. I finally gave Stepchange a call and it was the best decision I have made. They were so supportive and I now have no worries as it is in their hands. Seriously I would recommend to anyone struggling with debt. Reviewed on: 22nd July 2021

Excellent supportive charity

Stepchange helped me so much when I needed it. The staff are really understanding and helpful and always make ne feel comfortable Reviewed on: 22nd July 2021

Excellent service

Really helped me when times where hard. Reviewed on: 22nd July 2021

So very helpful

Didn’t know which way to turn and they helped so much plus when you speak to them they are always so helpful and understanding Reviewed on: 22nd July 2021

Fantastic staff and backup

When I approached step change I was in a financial mess . Other companies suggested possibly bankruptcy which was a route I wanted to avoid. Step change on the other hand suggested a debt management plan . They organised my creditors and prevented threatening letters and multiple telephone calls from them .I know this is a long process but I have the support of step change to help me through some very difficult times Reviewed on: 22nd July 2021

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