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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good customer service and excellent service

I was stress free when I contacted step change Reviewed on: 22nd July 2021

Outstanding

100% would recommend anyone struggling financially to step change Reviewed on: 22nd July 2021

Wish I had done it years ago

I’ve been in persistent debt for a few years: juggling minimum payments and then using credit to get by every month. The stress and worry was awful, along with my fair share of shame that id gotten into this position. Step Change have made such a difference; from being so understanding and non-judgmental to helping me come up with a manageable budget. Yes, it may take me several years to pay back but I feel so much more in control now and the weight that fell off my shoulders when the agreement was put in place was huge. Thanks Step Change Reviewed on: 22nd July 2021

Helped me sleep again

Non judgemental straightforward help to get back on track. Reviewed on: 22nd July 2021

Life changer

Stepchange helped me pull my head out of the sand and deal with my debt. I can’t thank the various advisors I’ve spoke to enough. I’m over halfway through my plan and because of this charity, I can see a light at the end of the tunnel. Reviewed on: 22nd July 2021

On Track To Clear All My Debts

I was hugely in debt and was not sure what to do. Step Change helped me work out the relevant numbers and a realistic repayment plan that has helped me to clear most of my debts (just a small debt remains) and, most importantly, Step Change has helped give me peace of mind throughout my debt repayment period. Reviewed on: 22nd July 2021

Brilliant service

Helpful and understanding I can now sleep at night Reviewed on: 22nd July 2021

Great understanding

Great helpers and listeners who understand one's situation without prejudice. I recommend them. Reviewed on: 22nd July 2021

Amazing at what they do.

Very helpful, honest and kind members of staff. Always pleasant and there to help. Reviewed on: 22nd July 2021

Excellent experience

From the very start of my debt management plan its been nothing but positive, the advisers are easy to talk to, despite debt being a difficult subject, they were helpful and understanding. Easy to contact if needed Reviewed on: 22nd July 2021

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