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StepChange: Debt advice reviews

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4.95
Based on 16,084 reviews, last reviewed 7th May 2026
65900% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Have been extremely helpful with my situation Have been extremely helpful with my situation Reviewed on: 7th May 2026
Sarah B's avatar
Sarah B

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16084)

Amazing

5
Step change have helped me out so much with getting my debt sorted, it's also helped take so much pressure off and my mental health has improved so much. They really are life savers Reviewed on: 9th July 2020
Georgia Powell 's avatar
Georgia Powell

HELP WHEN I NEEDED IT MOST

5
Always very helpful and friendly staff who go above and beyond to ensure a very sensitive subject is handled efficiently Reviewed on: 9th July 2020
Barbara Sumroy's avatar
Barbara Sumroy

STAFF MEMBERS

5
THEY ARE EXTREMELY POLITE AND HELPFUL Reviewed on: 9th July 2020
LEN's avatar
LEN

helped

5
helped me alot as i did not know where to turn next Reviewed on: 9th July 2020
tina woolmore's avatar
tina woolmore

Keeping the wolves at bay

5
Without Step Change I would not be able to cope and would end up in a terrible state financially as well as severe mental health problems. The process is easy to follow and the advisers help you every step of the way enabling me to come to a sensible agreement with my creditors and relieve the pressure of constant calls and threats of court action. I am deeply grateful for the service they provide and my recommendation to anyone struggling with their finances please , please contact step change :-) Thanks Step Change Graham Reviewed on: 9th July 2020
Graham's avatar
Graham

Simply the best

5
Step change I don’t judge you there to help you and they have helped me Reviewed on: 9th July 2020
Margaret Miller 's avatar
Margaret Miller

Peace of mind and professionalism

5
First class communication and straight forward administration. Reviewed on: 9th July 2020
Graham. 's avatar
Graham.

Taking the pain out of an awful situation

5
Great customer service. Finding yourself in a difficult situation financially and having such support from day one to help sort the issue out is amazing Reviewed on: 9th July 2020
Caroline Murden's avatar
Caroline Murden

Great service

5
Made me feel as ease. Lovey people kind understanding, helpful doing a fantastic job & put my mind At rest, don’t know how I would of managed without Step Change I’m so grateful thank you all Reviewed on: 9th July 2020
Pamela Webb's avatar
Pamela Webb

Fantastic and very helpful

5
Step change are fantastic, they helped my through the whole process of setting up my DMP after considering the alternatives contacted my creditors and helped me through a very tough and depressing time, step by step, I am now able to sleep at night I can not recommend them highly enough, I owe them for the peace of mind and getting me back on track with my debts, THANK YOU Reviewed on: 9th July 2020
Michael Tasker's avatar
Michael Tasker

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