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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,664 reviews, last reviewed 15th Jul 2026
126100% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026
Jeffrey C's avatar
Jeffrey C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Reputable organisation

5
I am very glad for assistance rendered by StepChange to become debt free. Reviewed on: 22nd July 2021
Olatunji Erinle's avatar
Olatunji Erinle

Very helpfull and caring

5
Pleased I got in touch with step change to help me out .they have made me to realise to be more responsible with my money and helped stop me from applying for credit cards Reviewed on: 22nd July 2021
Janet Boyes's avatar
Janet Boyes

Amazing

5
Helped us so much. Helped us sleep again at night. Always there to help and advise. So understanding . Thank you so much Reviewed on: 22nd July 2021
yvonnemem68@aol.com's avatar
[email protected]

Unbiased help and support

5
When l first rang Step Change l was so embarrassed and at an all time low l was made to feel l was not alone and was supported though the whole process of making a plan that would help us pay our debts with manageable payment some of the weight was taken from my shoulders by very professional unbiased people Reviewed on: 22nd July 2021
Norma Laity's avatar
Norma Laity

Excellent Customer Care

5
Step Change has been very supportive Reviewed on: 22nd July 2021
Nana Sarfo's avatar
Nana Sarfo

Very peaceful

5
I would recommend step change to eney one how is struggling with Debt thay have help me out a lot. Reviewed on: 22nd July 2021
Jonathan Stratton's avatar
Jonathan Stratton

Excellent service

5
Stepchange has helped me dig myself out of a very big hole. I still have some way to go to get out of debt but at least there is light at the end of the tunnel Reviewed on: 22nd July 2021
Steve's avatar
Steve

Brilliant

5
Helped me so much and the service is outstanding Reviewed on: 22nd July 2021
lee_whiteford@hotmail.co.uk's avatar
[email protected]

Amazing

5
Staff are amazing, helpful and so understanding. Keep up the excellent work! Reviewed on: 22nd July 2021
M Syed's avatar
M Syed

Life saving

5
Was in the depths of despair with debt until a friend put me in touch with step change. Reviewed on: 22nd July 2021
paul smith's avatar
paul smith

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