Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Step into Stepchange save your life

Since we went under dept managementStepchange saved us from all the problems .,,, Reviewed on: 22nd July 2021

Lifesavers

I came to them at my lowest and riddled with guilt that at 50 I had to admit I couldn’t manage my finances! I was treated with care and respect by their team and for once I could see clearly how their solutions were going to help me! Thank you… you’ve no idea what you saved me from… Reviewed on: 22nd July 2021

Great service

They have been great and supported me all the way. I’ve totally been supported by them since I had the courage to ask for help Reviewed on: 22nd July 2021

Saved me

I was in so much stress. It was my fault I was in that situation I’d let people use me, I was ashamed. But when I got in touch they were so good. I was so much better, my stress levels went down and I started to feel more like my old self. 10 out of 10 thank you Reviewed on: 22nd July 2021

Proffesional symathetic relief

They took all my financial worries and dealt with them all. I was honest so they took me through it step by step. Wonderful sympathetic proffesional people. Now i can sleep at night Reviewed on: 22nd July 2021

Excellent company

I'm so pleased that I found stepchange as they've made such a difference to my life...they worked out how much I could afford and each month I make sure the money is in the bank and since being with them I haven't missed a payment. they're fantastic. I have recommended stepchange to friends and family. Theyve changed my life Reviewed on: 22nd July 2021

Life savers

Easy to use and great advice! I am one month off being debt free - only possible with the help of StepChange. Reviewed on: 22nd July 2021

Really helped me out when I was at an all time low

I was heavily in debt and found stepchange on google, they didn’t judge me they listened and really helped me , through conversations with them I set up a debt management plan, my monthly payments are now manageable and I can relax knowing that although I am slowly paying off my debt I have money for the rest of my household bills thank you stepchange Reviewed on: 22nd July 2021

Very helpful

Great great set of people willing to help you understand everything and don’t feel judged Reviewed on: 22nd July 2021

Excellent customer care

I cannot fault this company the staff are professional and polite, knowledgeable and very compassionate they help you every step of the way without judging you Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.63 from 795 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt solutions
from Back2Credit 4.87 from 2118 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub