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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,651 reviews, last reviewed 29th Jun 2026
125733% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026
Julie's avatar
Julie

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18651)

non judgmental.

5
Helpful, kind and non judgmental. Explained everything. Easy annual reviews Reviewed on: 27th May 2026
Bev B's avatar
Bev B

Great service and support

5
Great service and support when you need it most. Reviewed on: 27th May 2026
Teresa Cooper's avatar
Teresa Cooper

The go-to place for Debt advice

5
The go-to place for Debt advice, based on my experiences. Don't leave things too late, as they can help you up-front—no need to be shy or embarrassed. You may be forwarded to them from Business Debtline or National Debtline. These are all excellent free services. The last thing you want to do is pay out even more. I could pay my debts, but the interest could suck up your resources. I had had enough of it. They helped me. Recommended! Reviewed on: 27th May 2026
Simon P's avatar
Simon P

Step change was there when no one else was

5
Step change was there when no one else was, they help me a lot and without there support not sure where I would be now Reviewed on: 27th May 2026
Darren's avatar
Darren

StepChange are helping me get back on track!

5
I’ve been so happy with StepChange since they’ve helped manage my debts. They are clear, courteous and always helpful in answering all my questions. Reviewed on: 27th May 2026
Alexis's avatar
Alexis

Teams explain my doubts and listen

5
Teams explain my doubts and listen Reviewed on: 27th May 2026
Serah E's avatar
Serah E

Good customer service very helpful

5
Good customer service very helpful Reviewed on: 27th May 2026
Steven C's avatar
Steven C

If you're in debt they will help you get out of it

5
When I first contacted Step Change I was drowning in debt and every day was full of stress about money. They helped me go through my debts and come up with a realistic plan, and set me up with the breathing space scheme to get debtors off my back while everything was set up. Their online plan review process is super quick and painless. Can't recommend them highly enough. Reviewed on: 27th May 2026
Amira's avatar
Amira

StepChange helped me turn my life around

5
StepChange helped me turn my life around, I found myself in debt for a few personal reasons and didn't know where to turn, my mental health was at a critical point, one of my more helpful debtors pointed me towards help and this is when I found StepChange. They helped me with debtors who were harassing me and how to budget and set up an affordable payment plan. I am a couple of months out from being debt free after several years and can't thank StepChange enough. They saved my life! Reviewed on: 27th May 2026
Kimberley's avatar
Kimberley

Without step change I was contemplating ending my l...

5
Without step change I was contemplating ending my life until I contacted them and they got my debts sorted. Almost 15 years I had a massive debt and could not cope until my friends told me about step change. I owe my gratitude to them and would recommend. Reviewed on: 27th May 2026
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Ruki

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