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StepChange: Debt advice reviews

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4.95
Based on 16,663 reviews, last reviewed 11th May 2026
93700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

Thank you Step Change I was overwhelmed by the amount of debt I was in it seemed hopeless. However the staff at Step Change were kind and patient. Never judged and I Will b... Read more Reviewed on: 11th May 2026
Liz J's avatar
Liz J

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16663)

Found a way forward after many years of anxiety

5
I got into a lot of debt looking after a sick family member, StepChange helped me restructure the debt and keep my creditors at bay! I'm paying it off as best I can, and my mental health has improved. I would highly recommend their service to anyone that requires help with existing debt Reviewed on: 6th May 2026
Mark G's avatar
Mark G

I was in a lot of debt but stephanotis now manage it...

4
I was in a lot of debt but stephanotis now manage it all for me affordabley Reviewed on: 6th May 2026
Lynn Brenton's avatar
Lynn Brenton

First Class andSleep Better affordable

5
First Class and affordable, they negotiate on your behalf helps you sleep at night Reviewed on: 6th May 2026
Stephen S's avatar
Stephen S

Due to having Bi-Polar i was constantly in debt beca...

5
Due to having Bi-Polar i was constantly in debt because in manic episodes i uad no control ovrr my behaviour which centred around purchasing evrything and anything and debts mounted. I declared bankruptcy in my late 20's as i was under the care of an NHS psychiatric team and put on medication. I felt it was a new start. Reviewed on: 6th May 2026
stephanie allen's avatar
stephanie allen

DON'T WAIT!..........

5
Debts piling up - constant worry - sleepless nights - dreading what the postman is going to deliver next? That was me until I contacted StepChange. I got nothing but friendly impartial advice with no criticism of my financial affairs. StepChange contacted all of my creditors and very quickly negotiated an affordable repayment plan on my behalf. Now I'm feeling great...... so could you! Reviewed on: 6th May 2026
Andrew P's avatar
Andrew P

In control.

5
Very helpfull in managing my financial concerns. Proffesional and gave me great advice and options. Reduced my stress levels and sleepless nights. Reviewed on: 6th May 2026
Anthony T's avatar
Anthony T

Amazing help

5
Stepchange have helped me turn from being worried I'll never get out of debt to giving me a date I will be debt free. I was spiralling out of control trying to jiggle things about and going without food because I just couldn't afford it. But now I can and can see the light at the end of the tunnel. Reviewed on: 6th May 2026
Mark H's avatar
Mark H

Being managing my debts on my own for a while...

5
Being managing my debts on my own for a while, loads of letters, of missed a payment loads of calls. I'm on a DMP with Stepchange and no drama now and reduced letters so we are saving the trees, man! Did everything online and it was effortlessly effective. Reviewed on: 6th May 2026
Mick S's avatar
Mick S

Gave me peace of mind allowing me to sleep at...

5
Gave me peace of mind allowing me to sleep at night Reviewed on: 6th May 2026
jo's avatar
jo

Fantastic, helpful, professional service

5
Step Change provided light at the end of a very long dark tunnel and a solution that I did not believe to exist. I wouldn’t hesitate in recommending them to anybody Reviewed on: 6th May 2026
Annie's avatar
Annie

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