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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Stepchange are worth contacting!!

Due to various life events I have been supported by Stepchange twice. 2 of the best decisions I have ever made were when I reached out to Stepchange. Stepchange are fabulous!! They make a stressful time, much easier to navigate. It will be tough but so much more manageable with Stepchange to support you. I especially like using the online portal to see my debt balances, payments and make any changes Reviewed on: 27th May 2026

I contacted StepChange for advice and from start to...

I contacted StepChange for advice and from start to finish they have been excellent. Everything can be updated on their online portal. I feel a massive weight has been lifted and I can carry on with my life. Reviewed on: 27th May 2026

After feeling so low about my finances that I had no...

After feeling so low about my finances that I had nowhere to go for help stepchange took over they contacted all my creditors and made an affordable payment plan, I was in tears on the phone to an advisor who made me feel like something was listening , the massive weight I was carrying seemed to feel a little less as heavy . Reviewed on: 27th May 2026

Step change are brilliant !

Step change are brilliant ! They took away all the stress and anxiety that comes with this situation Reviewed on: 27th May 2026

They’ve massively helped me sort my finances out

They’ve massively helped me sort my finances out Reviewed on: 27th May 2026

I would instantly recommend.

Whenever I have spoken to anyone at Step Change they have been incredibly understanding, non judgmental, knowledgeable, helpful and above all reassuring. I would advise anyone who is struggling with debt to at least speak to Step Change, they have done wonders for me in terms of sorting out my debt & informing me, and with this the improvement on my mental health has been incredible. I was in a hole, and they have showed me the realistic way out. Reviewed on: 27th May 2026

Professional plan to pay creditors

The staff are so helpful and professional and taking out a plan and agreeing an affordable monthly payment has certainly eased my money worries Reviewed on: 27th May 2026

Very friendly and easy to deal with.

Very friendly and easy to deal with. There was no judgement from anyone about the situation I found myself in. Reviewed on: 27th May 2026

They were very helpful and very respectful and would...

They were very helpful and very respectful and would highly recommend them Reviewed on: 27th May 2026

Not all heroes wear capes!

Without Stepchange, I don’t know where I would be! They are an absolute godsend, kind caring and compassionate. They’ve helped me so much and I always recommend them to people who mention to me they have money problems Reviewed on: 27th May 2026

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