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StepChange: Debt advice reviews

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4.95
Based on 16,663 reviews, last reviewed 11th May 2026
93700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Thank you Step Change I was overwhelmed by the amount of debt I was in it seemed hopeless. However the staff at Step Change were kind and patient. Never judged and I Will b... Read more Reviewed on: 11th May 2026
Liz J's avatar
Liz J

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16663)

Peace of mind

5
Tbh these people have given me peace of mind. Through illness I have not been able to hold a job down. I approached Stepchsnge to help me sort things out that were really not in my control anymore Reviewed on: 6th May 2026
GeorginaStockhall 's avatar
GeorginaStockhall

very helpful in a stressful time

5
very helpful in a stressful time Reviewed on: 6th May 2026
marc s's avatar
marc s

They really changed our lives clearing all our debts...

5
They really changed our lives clearing all our debts as of this monthgreat to work with. Reviewed on: 6th May 2026
TrixieT's avatar
TrixieT

Peace of mind knowing payments are being paid to my...

5
Peace of mind knowing payments are being paid to my creditors and no hassle from them .Thanks to step change not judging me when I made the call for help very polite and understanding Reviewed on: 6th May 2026
Maureen F's avatar
Maureen F

Good Staff

5
Just friendly staff. Always there to help and give good advice Reviewed on: 6th May 2026
Gillian C's avatar
Gillian C

Stepchange actually turned my life around,they deal...

5
Stepchange actually turned my life around,they deal with all of your creditors and work out a payment plan that's perfect for you and there is no charge for doing it!! Reviewed on: 6th May 2026
Tina p's avatar
Tina p

I was, i felt in a real dire situation contacted ste...

5
I was, i felt in a real dire situation contacted step change and they took all my stress away negotiated with my creditors and arranged an affordable repayment plan also a good settlement figure. Reviewed on: 6th May 2026
Highland's avatar
Highland

Stepchange are so helpful.

5
Stepchange are so helpful. All your money worries are lifted by the help of stepchange. No judging just empathy. Reviewed on: 6th May 2026
Sharon F's avatar
Sharon F

Great weight of my mind no more letters or phone cal...

5
Great weight of my mind no more letters or phone calls from creditors light at end of tunnel Reviewed on: 6th May 2026
James's avatar
James

I was struggling so much.

5
I was struggling so much. I was in £7000 if debt. Next year I will be debt free and its all down to the help of stepchange, organising my debts into one payment. Liaising with the debtors. They took all the stress away. No more worry that letters are coming or phone falls. Reviewed on: 6th May 2026
Claire P's avatar
Claire P

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