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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very simple, straightforward and easy to set up.

Very simple, straightforward and easy to set up. Website is really helpful and the online account makes tracking things and making changes, really easy. Reviewed on: 27th May 2026

Non judgmental

Really happy with help received, non judgmental and kind Reviewed on: 27th May 2026

They have changed my life

They have changed my life ... they have been brilliant Reviewed on: 27th May 2026

Life Savers

Excellent staff extremely caring and helpful talk to ypu like a caring human very understanding and they really listen life savers A1+++++++++ Reviewed on: 27th May 2026

Nice friendly staff but still waiting for a final go...

Nice friendly staff but still waiting for a final go ahead for my debt repayment plan Reviewed on: 27th May 2026

Excellent advice and help took all my stress away

Excellent advice and help took all my stress away Reviewed on: 27th May 2026

helped sort my debt

helped sort my debt problems so i can sleep on a night Reviewed on: 27th May 2026

It was very easy to set up and maintain online

It was very easy to set up and maintain online Reviewed on: 27th May 2026

Sort out your debts with ease and very simple to und...

Sort out your debts with ease and very simple to understand . You can update and do most things on your allocated account online, very well designed. Reviewed on: 27th May 2026

Very friendly customer service and well done

Very friendly customer service and well done with the unsecured debt , StepChange succed to liase to cut the huge interest of my debts Reviewed on: 27th May 2026

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