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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

My debt was so overwhelming

I was really overwhelmed by the debt I was in After speaking with stepchange the helped me and put all my payments to my creditors in one affordable payment per month Reviewed on: 27th May 2026

Stress levels down a million percent.

Stress levels down a million percent. Such a fantastic caring service. Reviewed on: 27th May 2026

They have been very helpful and they have helped me...

They have been very helpful and they have helped me with my debts. Reviewed on: 27th May 2026

Life changing from the minute I spoke to them.

Life changing from the minute I spoke to them. I still have a few years before I'm debt free but considering it was just getting worse and worse before it's such a relief to see the light at the end of a long tunnel. Reviewed on: 27th May 2026

Would recommend absolutely

StepChange really helped me get in control of my credit card and loan debt. I had become ill and had to stop working and just making minimum payments was become difficult. They helped me just in time. Lovely people to deal with and talk you through things and options. Always able to make changes as needed and you can even talk to a real person for questions (yes there is a wait on the phone but it's worth it) As a person with bad anxiety they have really listened and helped me Reviewed on: 27th May 2026

Removed my worries

After maternity leave on statutory sick pay I could not afford my debts. Stepchange helped take the worry away from me at a critical time. Reviewed on: 27th May 2026

I got into a lot of debt and StepChange sorted it al...

I got into a lot of debt and StepChange sorted it all out for me so I was paying what I could afford off the debts ,I am now just a month off being debt free after 5 years Reviewed on: 27th May 2026

good and helpful my only complaint is the time...

Very good and helpful my only complaint is the time it takes to get to speak with someone and the length of the answer machine message Reviewed on: 27th May 2026

Helped me out of spiralling debt problems with hones...

Helped me out of spiralling debt problems with honest sound advice and a repayment plan that suited my situation. Reviewed on: 27th May 2026

When you don’t know where to turn

The people I have spoken to have been kind and understanding; they have given great advice Reviewed on: 27th May 2026

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