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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Professional plan to pay creditors

The staff are so helpful and professional and taking out a plan and agreeing an affordable monthly payment has certainly eased my money worries Reviewed on: 27th May 2026

Very friendly and easy to deal with.

Very friendly and easy to deal with. There was no judgement from anyone about the situation I found myself in. Reviewed on: 27th May 2026

They were very helpful and very respectful and would...

They were very helpful and very respectful and would highly recommend them Reviewed on: 27th May 2026

Not all heroes wear capes!

Without Stepchange, I don’t know where I would be! They are an absolute godsend, kind caring and compassionate. They’ve helped me so much and I always recommend them to people who mention to me they have money problems Reviewed on: 27th May 2026

non judgmental.

Helpful, kind and non judgmental. Explained everything. Easy annual reviews Reviewed on: 27th May 2026

Great service and support

Great service and support when you need it most. Reviewed on: 27th May 2026

The go-to place for Debt advice

The go-to place for Debt advice, based on my experiences. Don't leave things too late, as they can help you up-front—no need to be shy or embarrassed. You may be forwarded to them from Business Debtline or National Debtline. These are all excellent free services. The last thing you want to do is pay out even more. I could pay my debts, but the interest could suck up your resources. I had had enough of it. They helped me. Recommended! Reviewed on: 27th May 2026

Step change was there when no one else was

Step change was there when no one else was, they help me a lot and without there support not sure where I would be now Reviewed on: 27th May 2026

StepChange are helping me get back on track!

I’ve been so happy with StepChange since they’ve helped manage my debts. They are clear, courteous and always helpful in answering all my questions. Reviewed on: 27th May 2026

Teams explain my doubts and listen

Teams explain my doubts and listen Reviewed on: 27th May 2026

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