Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Best step I took ring Step Change

From my first phone call a weight was lifted. I wish I contacted them sooner. Great support. Always there. Easy access to my account to. Highly recommend you call them if your struggling with debt. Reviewed on: 22nd July 2021

Life saving

Helped me when I was at my lowest point Reviewed on: 22nd July 2021

Life Saver

I was worried about my debt as it got bigger every week. Stepchange certainly changed my life for the better. Reviewed on: 22nd July 2021

Easily to set up and provide support

Very helpful and made me feel like I wasn’t alone and helped me manage my finances better Reviewed on: 22nd July 2021

Excellent!!. .

Took a lot of stress and pressure off me. Dealt with my issues sympathetically and professionally. Step Change helped to find a suitable tailored solution to my debt issues. Reviewed on: 22nd July 2021

Very helpful

Had no problems. Easy to complete and always helpful. Reviewed on: 22nd July 2021

Fantastic

I was on a spiral of dispair and fear one phone call to step change and a very nice man helped me sort out all my finances and put a plan together wich I could manage but they did all the leg work I'm no W paying off my debt at a much more manageable rate my life is now on the up hopefully in a few years time I'll be debt free thanks again stepchange Reviewed on: 22nd July 2021

Great!

Amazing from start to finish. My bank were useless and rude. These guys were helpful, open and constructive. 10/10 Reviewed on: 22nd July 2021

Excellent service

Excellent all round service and just brilliant. Reviewed on: 22nd July 2021

Compassion

Step Change helped me during a difficult time in my life, when I thought that the world was against me . Their advice helped me to turn my difficulties to my advantage by arranging a fair and helpful scenario to make my life easier. they worked tirelessly to make sure that the solution they provided matched my goal in life. To be debt free in the shortest time possible at a rate that i could menage. Well done to them for their kindness and understanding Reviewed on: 22nd July 2021

Alternative products

Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub