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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Changed my life.

They are amazing. Very helpful, very understanding. Don’t make you feel guilty for being in debt. Helped me enormously during the initial setup process. Reviewed on: 22nd July 2021

Great service!

Very help team & great job! Keep up with the great work and service. Reviewed on: 22nd July 2021

Excellent people

Wonderful company, they've certainly helped me and lots of other people. Reviewed on: 22nd July 2021

Invaluable help when it's most needed.

I was a little apprehensive about using this service having used a 'private' company prior to learning about Step Change who took their 'cut' before my creditors received a penny. I've had nothing but good advice and invaluable help since using this service. I cannot stress enough how valuable their help is. I would recommend this service 100% to anyone needing help today without hesitation. I'm sorry this is the only way I know how to say THANK YOU to the Step Change team and wish them success in this venture. Reviewed on: 22nd July 2021

Totally deserved for an award

We would still be in hard times if not for Stepchange, They are always there with free advice and help me and thousands of others to budget until we are worry free, They take the big weight off you when you didn't know which way to turn Reviewed on: 22nd July 2021

They give peace of mind

I was at a loss trying to deal with the debt following loss of employment and health problems stopping me from working. Being recommended to speak to Stepchange, I went ahead. Some testing frustrations but in the whole very good people to deal with. Reviewed on: 22nd July 2021

Excellent service at all levels

StepChange has been great helping me sorting out issues as well as clarifying any questions and the customer service is excellent. Reviewed on: 22nd July 2021

Relieve the stress of debt.

Stepchange help to take the stress out of debt with a friendly and relaxed approach to helping you with your situation. Reviewed on: 22nd July 2021

Helped me when I was in a dark place

People need to know to reach out to stepchange and try and get your life back on track. Helped me mentally in a big way. Reviewed on: 22nd July 2021

Life savers

If it wasn’t for them, I dong think I’d be here now! Reviewed on: 22nd July 2021

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