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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Supportive and non judgmental

Couldn’t have cleared my arrears without them. They gave me the confidence to make the right choices Reviewed on: 22nd July 2021

helpful, kind reassuring staff

Step Change take the weight of the world off your shoulders and allow you to sleep at night again Reviewed on: 22nd July 2021

Quite literally, they save lives.

An incredible service for so many people, who are in need. I was at my wits end, I'm sure many others have been too, until I received the help Step Change offer. Reviewed on: 22nd July 2021

Relief

All comunication i have had with Stepchange call advisors have been positive non judgmental and highly constructive Reviewed on: 22nd July 2021

Fantastic

All the staff are so helpful and really sound like they care Reviewed on: 22nd July 2021

Excellent Service

Step Change have been extremely professional to deal with, they take all the stress away from such a difficult situation. Reviewed on: 22nd July 2021

Helped me through a very difficult time

The team at step change really are amazing. Great at explaining things and always ready to help. Reviewed on: 22nd July 2021

I can sleep better and I am hopeful Iand not afraid

The advisor made me feel comfortable, took the fear element away. Gave me hope and my dignity back. Reviewed on: 22nd July 2021

Excellent and understanding

Made me feel at ease when going through a terrible time Reviewed on: 22nd July 2021

Excellent service

Very good understanding my situation with my money worrys was offered lots of help Reviewed on: 22nd July 2021

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