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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great company

Very good help very understanding very good customer service Reviewed on: 22nd July 2021

Step change has helped me through the bad and good

I’m glad I went to step change for help Reviewed on: 22nd July 2021

Awesome

Great service that changed my life forever Reviewed on: 22nd July 2021

Excellent customer service

Can’t rate them highly enough. Always so friendly and helpful and they’ve helped me to take back control of my finances. Reviewed on: 22nd July 2021

Extremely helpful

I changed from another debt company to Step Change made it very so simple and easy best move I made very professional Reviewed on: 22nd July 2021

amazing

staff are accomodating and they are doing thdir best to communicate with our debtor Reviewed on: 22nd July 2021

Step change have really helped me with the debts I had

All of my debts are now being paid at an affordable rate Reviewed on: 22nd July 2021

Life changing experience

Stepchange is one of the best things that have happened to me, I would recommend them to anyone with financial worries Reviewed on: 22nd July 2021

Understanding helpful

After getting into debt & brushing it away worries of where to turn then spoke to a representative for step change & putting things into place to pay off our debt & helping us to understand our debt step change changed our lives thank you everyone Reviewed on: 22nd July 2021

My experience with stepchange

I am delighted with stepchange as they are very helpful and the staff also are helpful. Reviewed on: 22nd July 2021

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