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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant and helpful

Very helpful, love the fact there charity and don’t charge you. Reviewed on: 22nd July 2021

Life changing

They are so easy to contact and are very supportive of any situation. Step change has changed my life and the way I think about money. Reviewed on: 22nd July 2021

Good non judgemental help and advice

StepChange changed my life, brought order where there was chaos and despair. The very best decision I’ve ever made. Thank you Stepchange Reviewed on: 22nd July 2021

Absolutely 1st class

The call handlers are very kind they put your ease from the last minute, but we never meet these people that have changed our lives Reviewed on: 22nd July 2021

Best help ever!

Massive help when I thought I was stick in a rut! Reviewed on: 22nd July 2021

Very helpful

Helped me and gave me peace of mind and now I can sleep at night. Reviewed on: 22nd July 2021

Excellent service

Happy with the service less stress for me Reviewed on: 22nd July 2021

Always professional helpful and understanding

They make suggestions and do not pressure you to make decisions you may regret later Reviewed on: 22nd July 2021

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Lifting the weight of debt

Non judgemental assessment of my situation. Made me feel like they 'had my back' and genuinely wanted to help. Still have a long way to go, but I know that I have support Reviewed on: 22nd July 2021

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