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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Always professional helpful and understanding

They make suggestions and do not pressure you to make decisions you may regret later Reviewed on: 22nd July 2021

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Lifting the weight of debt

Non judgemental assessment of my situation. Made me feel like they 'had my back' and genuinely wanted to help. Still have a long way to go, but I know that I have support Reviewed on: 22nd July 2021

Excellent Service

I can’t thank step change enough , I was at the end of my tether after my husband was medically retired and we went from a comfortable two wage household to just mine ! We had lived beyond our means and it was a constant worry ! I have since recommended Step Change to lots of people ! Keep up the Good work !!! Reviewed on: 22nd July 2021

Helpful

Agents are always helpful and non-judgmental. Reviewed on: 22nd July 2021

Takes the pressure off put things in perspective

Easy to speak to always there when you need them understanding and helpful Reviewed on: 22nd July 2021

My financial life was in a terrible place before I contacted Stepchange. From that first telephone conversation, my financial life changed 100%, the help and advise I received was incredible, I was, overnight, back in charge of my finances and life.

Stepchange are a fantastic, helpful, charity. The help and advice they gave me changed my life overnight. I was in deep trouble with my financial situation until I contacted Stepchange. I was advised to change different ways of banking living expenses ect and suddenly I was back in control of my life, and all my desperate worries were dissolving month by month. I was starting to control my finances and it felt good. I could live again. I would not hesitate to advise anyone in a similar situation as mine was to contact Stepchange. They literally have been a life saver. I would like to take this opportunity to thank the whole crew at Stepchange for all their help and advise. Brilliant! Reviewed on: 22nd July 2021

Fantastic service

Step change has changed our lives and we can finally see light and the end of the tunnel Reviewed on: 22nd July 2021

Caring, lovely people who make a difference

After a lockdown hell and split from husband of 30 years, scared and worried about not having a roof over my children’s heads because of debt and seeing no way out. A quick phone call to an amazing team of people helped me start a new life with my children. Thank you Step Change you gave me and my children a future. Reviewed on: 22nd July 2021

Peace of mind.

Been with Stepchange a long time x so easy to deal with and extremely professional and do not judge. Help you all the way and take the stress and worry from you in one phone call. Definately the best 100% Reviewed on: 22nd July 2021

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