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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

There IS help out there.

When my financial circumstances changed and I was inundated with debt collectors who bordered on becoming Parasites despite my being open and honest with them I reached out to StepChange who, in a matter of weeks, achieved a Debt repayment process that I was unable to do. Reviewed on: 27th May 2026

Stepchange absolutely helped, and continue to help m...

Stepchange absolutely helped, and continue to help me sort out my finances and get back on track with advice and action into manageable payments. They are a godsend Reviewed on: 27th May 2026

A supportive helpful lifeline.

I was in a desperate financial situation and couldn’t see a way out , a friend told me about stepchange ani rang them . Th customer service was so so good , the lady was supportive, helpful and spent as much time as I needed discussing my situation. It was such a relief and they’ve given me hope. Reviewed on: 27th May 2026

Just very helpful

Thay have helped me a lot when my husband died recently that helped me get sorted in just my name and they got hold of my creditor to let them all know Reviewed on: 27th May 2026

I found step change very helpful in my vulnerable si...

I found step change very helpful in my vulnerable situation due to health and losing my job. Step change helped me throughout and took a lot of burden off me.. I’m still working through my health changes … step change are still with me all the way through Reviewed on: 27th May 2026

Stepchange helped me so much and they were very kind.

Stepchange helped me so much and they were very kind. Every dealing with them, they have been empathic kind and respectful and helped sort a plan out for me Reviewed on: 27th May 2026

Excellent

Really helpful team who never make you feel like they are judging your situation. They treat you with respect. Reviewed on: 27th May 2026

Spending out of control

After retiring I found my spending out of control as it no longer matched my pension income. Friendly non judgmental employees outlined a number of alternatives for me to consider ie bankruptcy, selling my home to pay debt off or 6 year repayment plan. I choose the last option and although it has been a harder option than the others I have only a year left before my debt is fully paid. Each year we complete a review of my income to ensure I can still manage my repayments or if it needs to be amended. Excellent service, thank you. Reviewed on: 27th May 2026

StepChange helped me take control of my life without...

StepChange helped me take control of my life without worrying that l was not able to afford the monthly repayments, Reviewed on: 27th May 2026

Stepchange were very understand & sympathetic to my...

Stepchange were very understand & sympathetic to my case they helped me & explained things every step of the way I recommend stepchange without hesitation Reviewed on: 27th May 2026

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