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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16665 reviews)

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4.95

Based on 16,665 reviews, last reviewed 11th May 2026

93800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange is a lifesaver! Absolutely amazing support. The staff I spoke to were incredibly empathetic, non-judgmental, and understanding of my situation. They set up a Debt Man... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16665)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I will recommend stepchange to people in debt becaus...

I will recommend stepchange to people in debt because they are very helpful and excellent job they are you doing Reviewed on: 6th May 2026

Excellant service and understanding by staff in help...

Excellant service and understanding by staff in helping customers. Would highly recommend to anyone with require financial help. Reviewed on: 6th May 2026

I see it very helpful and reliable

I see it very helpful and reliable Reviewed on: 6th May 2026

Really understanding, very professional

Really understanding, very professional Reviewed on: 6th May 2026

very good service , highly recommended

very good service , highly recommended Reviewed on: 6th May 2026

Life line!

I have been using Step Change for 20yrs and it's helped me alot. There are sommethings I would like to different but I know they know what thete talking about. Reviewed on: 6th May 2026

When your debt overwhelms and you do not know which...

When your debt overwhelms and you do not know which way to turn, turn to Stepchange, Reviewed on: 6th May 2026

Fantastic Service

Stepchange handled everything and made me feel at ease, they’re very easy to contact and explained everything to me. Reviewed on: 6th May 2026

Step change helped me at my lowest point.

Step change helped me at my lowest point. Without them I don't know where I'd be right now. I'm now on the way to being debt free for the first time in a very long time. Truly free advice and support. Reviewed on: 6th May 2026

Friendly, helpful and non judgmental service provide...

Friendly, helpful and non judgmental service provided for free by real experts in the field. Reviewed on: 6th May 2026

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