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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Removed my worries

After maternity leave on statutory sick pay I could not afford my debts. Stepchange helped take the worry away from me at a critical time. Reviewed on: 27th May 2026

I got into a lot of debt and StepChange sorted it al...

I got into a lot of debt and StepChange sorted it all out for me so I was paying what I could afford off the debts ,I am now just a month off being debt free after 5 years Reviewed on: 27th May 2026

good and helpful my only complaint is the time...

Very good and helpful my only complaint is the time it takes to get to speak with someone and the length of the answer machine message Reviewed on: 27th May 2026

Helped me out of spiralling debt problems with hones...

Helped me out of spiralling debt problems with honest sound advice and a repayment plan that suited my situation. Reviewed on: 27th May 2026

When you don’t know where to turn

The people I have spoken to have been kind and understanding; they have given great advice Reviewed on: 27th May 2026

When stuck financially turn to Step Change for help!

When I was in financial difficulty I didn’t know where to turn for help and I’m so glad someone suggested Step Change. They were able to help without judgement and the process was fast and simple and now the debts are being paid at a rate I can afford so all we are all a lot happier and free to live our lives. Reviewed on: 27th May 2026

Step change helped in what i thought was a hopeless...

Step change helped in what i thought was a hopeless situation . They relieved the burden by negotiating with my creditors stopping all those letters !! I pay off a manageable amount every month, there is no judgement just solid practical advice Reviewed on: 27th May 2026

Wonderful team and service !

I contacted step change when I was struggling financially and was dealing with severe stress because of this , The team have been wonderful and I will be forever grateful how they handled my call(with no judgement) and subsequently how they have helped me manage my debts . I am now in a situation where I can pay what I can afford and the fear and the chasing from my creditors has completely gone and this is down to the wonderful team who are working really hard to help people like myself or others in similar situations Reviewed on: 27th May 2026

Invaluable help and advice

I’d gotten myself into a poor financial situation following university and didn’t think I would be able to get myself out of debt. StepChange was a life line - completely non-judgmental and helped manage my finances. Now I’m debt free! Reviewed on: 27th May 2026

Very easy to understand and adopt.

Very easy to understand and adopt. No problems at all with the functionality of the plan, now gives me peace of mind. Reviewed on: 27th May 2026

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