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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always so helpful

They have the friendlier at best staff!! Reviewed on: 22nd July 2021

Best step I ever took

Like most people in debt I was worried and didn’t know where to turn. After some searching I came upon Stepchange. Immediately I was put at ease and their system kicked in. Over the years I have had help when I needed it and plenty of advice. I am now completely debt free and that is thanks to the help and assistance from Stepchange. They were there when I most needed them and took the worry associated with debt away. It was the best step I ever took. Reviewed on: 22nd July 2021

Gave complete peace of mind.

Complete peace of mind and very helpful and understanding of your problems. Would recommend Step Change to anyone with financial concerns Reviewed on: 22nd July 2021

Absolutely changed my life.

Don’t suffer, don’t hide. These guys will fix it ! Reviewed on: 22nd July 2021

They really do help

They take the stress out of debt management would recommend 100% Reviewed on: 22nd July 2021

Easy and efficient

So simple , effective and friendly service .what else can I have ? My life has changed thanks to You , thanks to All of you . Reviewed on: 22nd July 2021

EXCELLENT

I believe that without step change my life will be hell Reviewed on: 22nd July 2021

A massive help.

Really helped me out. Always at the end of the phone. Reviewed on: 22nd July 2021

Light at the end of the tunnel

Step change has helped me out from all the sleepless nights and non stop worrying and constant persistent calls from the company’s that get you in to debt so quickly. Reviewed on: 22nd July 2021

Amazing people, fantastic service, don't know where I would be without them.

Fantastic service, I would be in diaper without them. Reviewed on: 22nd July 2021

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