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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

God send

Step change changed my life , after ex husband left me with all debts they helped me sort everything out, I was rock bottom, they helped me massively Reviewed on: 22nd July 2021

Literally saved my life!

Was in bad place due to ex partner gambling debt but helping me to clear my debts and relieve stress Reviewed on: 22nd July 2021

The best

Without step change I wouldn’t be where I am today , they have been very helpful and always there to help Reviewed on: 22nd July 2021

Excellent service

Very helpful and supportive with a compassionate understanding of people’s situations Reviewed on: 22nd July 2021

Excellent management

After submission of my application, satisfied with step change Reviewed on: 22nd July 2021

So helpful

Always friendly when ever I rang them, basically saved my life I was in a dark place with debt. Amazing service Reviewed on: 22nd July 2021

Relief

Just took all the worry away. When I needed to contact them they were there. Not pushy just fair. Reviewed on: 22nd July 2021

Their service is the best

Without step change our creditors would have been put more loads on us Reviewed on: 22nd July 2021

Stepchange are amazing

Really helpful advice with options on which routes are available. Made everything easy to manage and much less stressful Reviewed on: 22nd July 2021

Life savers

This charity helped me to finally be able to sleep soundly. A true God Send for me. Thank you stepchange Reviewed on: 22nd July 2021

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