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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent service

Very helpful and supportive with a compassionate understanding of people’s situations Reviewed on: 22nd July 2021

Excellent management

After submission of my application, satisfied with step change Reviewed on: 22nd July 2021

So helpful

Always friendly when ever I rang them, basically saved my life I was in a dark place with debt. Amazing service Reviewed on: 22nd July 2021

Relief

Just took all the worry away. When I needed to contact them they were there. Not pushy just fair. Reviewed on: 22nd July 2021

Their service is the best

Without step change our creditors would have been put more loads on us Reviewed on: 22nd July 2021

Stepchange are amazing

Really helpful advice with options on which routes are available. Made everything easy to manage and much less stressful Reviewed on: 22nd July 2021

Life savers

This charity helped me to finally be able to sleep soundly. A true God Send for me. Thank you stepchange Reviewed on: 22nd July 2021

Very helpful

Clear and helpful staff quick and easy and full information Reviewed on: 22nd July 2021

Changed my life

I was stuck and in a lot debt, my mental health was suffering and I was struggling to look after my family. After discovering Step change, everything changed and I was on the road to putting everything right. The plan we put together has changed my life and put my back in control. I can’t speak highly enough about them Reviewed on: 22nd July 2021

Outstanding, Professional Service

Since getting into a bit of a financial state in 2018 step change have been faultless in getting me back on track. Outstanding customer service Reviewed on: 22nd July 2021

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