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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I wish I'd have gone there sooner

Completely saved my finances in all honesty & couldn't do anymore to help me Reviewed on: 22nd July 2021

Fantastic

Took all my stress and worry away Reviewed on: 22nd July 2021

Life changing !

Best decision ive done, thanks to Stepchange and their non-judgemental and friendly approach, they have been critical in helping me getting my life back. Reviewed on: 22nd July 2021

Life savers

I am positive that with their friendly no nonsense advice and support they have literally saved lives. Reviewed on: 22nd July 2021

Really helpful

Sorted me out and now I'm on my way to eventually being debt free Reviewed on: 22nd July 2021

Excellent service

Always on the end of the phone to advise and reassure. Great advice from knowledgeable people. Reviewed on: 22nd July 2021

Simply the best

Step Change has helped me stay positive from the time when I needed help the most. Reviewed on: 22nd July 2021

Step Change saved me!

I’ve lost my job due to the pandemic and was left with all my debt not knowing what to do. Step Change really changed my life! Thank you for your support, help, advise and understanding. I can’t recommend Step Change more! You are saving people’s lives! Thank you! Reviewed on: 22nd July 2021

They have been amazing throughout my financial crisis

I have been with StepChange for about 8 years. That have helped my massively throughout this time. I dread to think where I would be now without their help and support. Reviewed on: 22nd July 2021

They saved my sanity

Stepchange took a lot of the worry off my shoulders after I became disabled and unable to service my debts. Although I still received correspondence from my creditors, Stepchange helped me with a Debt Management Plan and provided all the advice I needed to feel more in control of an unfortunate situation. Reviewed on: 22nd July 2021

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