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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

They were very helpful and very respectful and would...

They were very helpful and very respectful and would highly recommend them Reviewed on: 27th May 2026

Not all heroes wear capes!

Without Stepchange, I don’t know where I would be! They are an absolute godsend, kind caring and compassionate. They’ve helped me so much and I always recommend them to people who mention to me they have money problems Reviewed on: 27th May 2026

non judgmental.

Helpful, kind and non judgmental. Explained everything. Easy annual reviews Reviewed on: 27th May 2026

Great service and support

Great service and support when you need it most. Reviewed on: 27th May 2026

The go-to place for Debt advice

The go-to place for Debt advice, based on my experiences. Don't leave things too late, as they can help you up-front—no need to be shy or embarrassed. You may be forwarded to them from Business Debtline or National Debtline. These are all excellent free services. The last thing you want to do is pay out even more. I could pay my debts, but the interest could suck up your resources. I had had enough of it. They helped me. Recommended! Reviewed on: 27th May 2026

Step change was there when no one else was

Step change was there when no one else was, they help me a lot and without there support not sure where I would be now Reviewed on: 27th May 2026

StepChange are helping me get back on track!

I’ve been so happy with StepChange since they’ve helped manage my debts. They are clear, courteous and always helpful in answering all my questions. Reviewed on: 27th May 2026

Teams explain my doubts and listen

Teams explain my doubts and listen Reviewed on: 27th May 2026

Good customer service very helpful

Good customer service very helpful Reviewed on: 27th May 2026

If you're in debt they will help you get out of it

When I first contacted Step Change I was drowning in debt and every day was full of stress about money. They helped me go through my debts and come up with a realistic plan, and set me up with the breathing space scheme to get debtors off my back while everything was set up. Their online plan review process is super quick and painless. Can't recommend them highly enough. Reviewed on: 27th May 2026

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