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StepChange: Debt advice reviews

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4.95
Based on 16,668 reviews, last reviewed 11th May 2026
93950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best Debt Advice i have ever had Spoke with a representative , who was calm and reassuring, who had experienced debt himself, who talked me trough several options and together we put ... Read more Reviewed on: 11th May 2026
Colin A's avatar
Colin A

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16668)

Step change changed my life I was hiding away from m...

5
Step change changed my life I was hiding away from my debts as I have dyscalculia my sister told me about sc & they were absolutely amazing so calm & patient took a massive weight off my shoulders. Reviewed on: 6th May 2026
Natasha 's avatar
Natasha

Very friendly and helpful.

5
Very friendly and helpful. Would highly recommend Reviewed on: 6th May 2026
Derek's avatar
Derek

Fantastic service

5
Fantastic service when I didn't think anyone was bothered from the first call all the way through. Brilliant Reviewed on: 6th May 2026
David B's avatar
David B

Accurate and professional advice

5
Accurate and professional advice Reviewed on: 6th May 2026
Bertha B's avatar
Bertha B

Reviewing

5
Always very professional and always very helpfu Reviewed on: 6th May 2026
Margaret Allen's avatar
Margaret Allen

Life saving step

5
Sadly I've used step change twice and am with them now. I say sadly in terms of being in debt but not because of step change themselves. If your facing sleepless nights and worried about your ever increasing debt then do not hesitate to contact Step Change. The service is actually life saving as I considered some dark options before contacting them. I now have a monthly payment and more importantly, an end date for my debts. They go through all your income and expenditure with you and come to a set amount to be paid. The constant chasing by creditors has stopped and that's a huge relief. Without their help you will just be going round in circles. Best step you can take is to contact them. Reviewed on: 6th May 2026
Bas 's avatar
Bas

Fantastic charity - so helpful and stress relieving

5
Stepchange were able to make an extremely stressful and upsetting situation significantly more manageable. We had got into a position where were were no longer able to manage our debt and were struggling to see a way out. Stepchange managed the whole process with kindness and no judgement. They spoke to our creditors on our behalf and (aside from a couple of nasty ones) they have all been extremely open to the new payment plan. I honestly don't know what we would have done if we hadn't gone to StepChange. Reviewed on: 6th May 2026
Katie T's avatar
Katie T

Always very helpful, except recently when I queried...

5
Always very helpful, except recently when I queried one account and was told to contact the company myself? Not good for me when it makes my anxiety worse Reviewed on: 6th May 2026
Lindsey A's avatar
Lindsey A

Made a very difficult time an awful lot easier.

5
Made a very difficult time an awful lot easier. Not where I anticipated being but am extremely grateful to stepchange Reviewed on: 6th May 2026
Dean S's avatar
Dean S

Stepchange have been amazing from the very first step!

5
Stepchange have been amazing from the very first step! Reviewed on: 6th May 2026
Michael M's avatar
Michael M

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