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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great support

The StepChange team is always friendly and understanding. A massive help when needed the most. Thank you. Reviewed on: 22nd July 2021

Brilliant

I was so worried about my debt, but Stepchange changed all that. I now have peace of mind and my life back knowing all of my debts are being paid off at a rate I can afford Reviewed on: 22nd July 2021

Excellent service

When I lost my job I didn't no how I was going to manage until I phoned step change they sorted everything and gave me and my family peace of mind Reviewed on: 22nd July 2021

Amazing customer service

Amazing customer service ans Amazing help they provide..thanks alo Reviewed on: 22nd July 2021

Exceptional help

Everyone at StepChange is friendly and professional and make talking about debt issues straightforward Reviewed on: 22nd July 2021

Thank you StepChange!

StepChange has helped us get our life back! Customer service is always extremely helpful, non-judgmental and very knowledgable hence, able to resolve any query instantly literally from day 1 (on DMP for the past 2 years) We honestly don’t know where we would be now without StepChange! Yes we are still in debt and all our disposable income is spent on debt but with StepChange we are no longer alone, trying to tackle many creditors ourselves! We feel very grateful and will never be able to thank StepChange enough for all the hard work, care and commitment. We just wish we sought support sooner and weren’t afraid to make that first call. StepChange you’ve saved our lives, relationships and lots more, we are half way there and cannot wait to be debt free! Reviewed on: 22nd July 2021

A real lifeline

At one of the lowest times in my life StepChange was my lifeline. They made me feel assured about my plan to get out of my situation and managed my creditors on my behalf. I am regularly updated and when I can pay more as I work towards being Debt Free. I couldn’t have done it without StepChange and I will forever be grateful. Reviewed on: 22nd July 2021

so helpful-could not have managed without them

non judgemental re credit card debts. thought I had no way out of the sinking sand of debt until I spoke to the kind advisors who are so knowledgeable & helpful Reviewed on: 22nd July 2021

Fantastic company and charity

They’ve been amazing and they really helped me through really tough spot Reviewed on: 22nd July 2021

A very supportive team

We have been working with Step Change for several years and they really do help us to manage our debts and free us from the worries of the past. We have so much to thank them for. Reviewed on: 22nd July 2021

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