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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

More then helpful

When you think the world is going down I found step change on my way Thank you for the great support in this dark moment of my life. I find anytime someone ready to let my smile, even was troubling other side of the phone. Thank you for the great support 7 stars Reviewed on: 22nd July 2021

Brilliant support

I would personally thank step change for their fantastic support and their team for their incredible sensitivity in dealing with the individual and putting you at ease. Thank you Reviewed on: 22nd July 2021

Good knowledgeable people

Since having been in touch with stepchange and they have been helping me with my dept management plan to pay my creditors I am feeling a lot more relaxed about my life Reviewed on: 22nd July 2021

Great customer service

Very good and professional customer service Reviewed on: 22nd July 2021

Amazing Service

Explains everything in full, puts you at ease and very supportive Reviewed on: 22nd July 2021

So reassuring!

Gave us peace of mind, compassion and reassurance during stressful Financial Times. Would highly recommend to anyone. Reviewed on: 22nd July 2021

I have complete trust in your service.

You keep me informed and pay up my creditors as per agreement. Reviewed on: 22nd July 2021

Great help for finance dept. help

The most helpful and friendly people to help you out of your financial problem. Would recommend to anyone with a financial problem Reviewed on: 22nd July 2021

Peace of mind.

Helpful, understanding and non judgemental Reviewed on: 22nd July 2021

Saved my life

I honestly don’t think I’d be here if StepChange hasn’t helped me when they did. I owe them my life. Reviewed on: 22nd July 2021

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