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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So reassuring!

Gave us peace of mind, compassion and reassurance during stressful Financial Times. Would highly recommend to anyone. Reviewed on: 22nd July 2021

I have complete trust in your service.

You keep me informed and pay up my creditors as per agreement. Reviewed on: 22nd July 2021

Great help for finance dept. help

The most helpful and friendly people to help you out of your financial problem. Would recommend to anyone with a financial problem Reviewed on: 22nd July 2021

Peace of mind.

Helpful, understanding and non judgemental Reviewed on: 22nd July 2021

Saved my life

I honestly don’t think I’d be here if StepChange hasn’t helped me when they did. I owe them my life. Reviewed on: 22nd July 2021

Excellent service

Extremely helpful, knowledgeable, and professional. Cannot fault the service from Stepchange. Certainly turned my life around! Reviewed on: 22nd July 2021

You changed my life with your support

Without the help and intervention by StepChange I would certainly be in a different place today. They helped me get my finances and life back on track. Amazing support and understanding with no judgement and at no extra cost. What an amazing service to help people take control of their finances. I can’t speak highly enough of this great organisation. Reviewed on: 22nd July 2021

Support

wonderful kindness and tremendous support Reviewed on: 22nd July 2021

You have provided invaluable help

Always there for me when I needed help or advice Reviewed on: 22nd July 2021

Relief

From the minute I contacted Stepchange I felt a sense of relief that things were now under control and that I didn't need to panic anymore. Reviewed on: 22nd July 2021

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