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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Friendly and understanding helped me with my finances.

They really understood the potion I was in And talked me through everything. Reviewed on: 22nd July 2021

Stepchange

Helped us through a difficult time in our lives with clear and precise information and direction Reviewed on: 22nd July 2021

Excellent

Step change is excellent in all aspects of what they do. Reviewed on: 22nd July 2021

Step in the right direction

4 years stepchange has been there all the way in just 20 weeks I will be debt free! Reviewed on: 22nd July 2021

Amazing lifeline when things are difficult

Gae me breathing space to manage my finances Reviewed on: 22nd July 2021

Saves my sanity

Strugglng with mental health which covid amplified. Stepchange helped me cope with the stress and deal with my debts. Thank you all at stepchange. Reviewed on: 22nd July 2021

Giving back the control to your life

They have been helpful from the day I decided to reach out to Stepchange. Where I felt that nobody will understand my situation, they did. They have helped me back on my feet and carry on with life's challenges. One day I will be debt free. Thank you Stepchange and everyone that has helped someone like myself manage their debt. Reviewed on: 22nd July 2021

You got my vote

All the team are all very professional and would recommend them to all Reviewed on: 22nd July 2021

Took away our worries

Step change really did change our lives. We had to arrange a DMP when my husband got ill and could no longer work. Step change helped us to deal with creditors, arrange a plan we could afford and we have been able to stick to it for the past 6 years. We have one more year to go and we will be debt free! Thank you step change for helping us to take control of our finances at the most challenging period of our lives. Reviewed on: 22nd July 2021

Life saver

Going through a really difficult time.Step Change help me get get things back on track Reviewed on: 22nd July 2021

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