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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Changed my life around

So thankful to StepChange for helping me gain control of my debt and that confidence to carry on with everyday life... 10/10 Reviewed on: 22nd July 2021

Epically talented group of people, awesome

Without stepchange (please take this statement on face value, it's not meant to be or sound dramatic) but I wouldn't still be on this planet without stepchange, make what of you will of my statement but it is TRUE they saved me and I have children and grandchildren Reviewed on: 22nd July 2021

A HUGE weight was lifted from me!

My debt problem was giving me huge anxiety and lots of panic attacks. I felt embarrassed and ashamed that I had got myself into this situation. Taking that first step to speak to someone was the hardest thing I had to do because I did not know what people would think of me. StepChange, listened, advised but did not judge. They gave me the solution that was right for me. They put me at ease and helped lift that awful weight from my shoulders. I was able to sleep again. They were incredible! Reviewed on: 22nd July 2021

Godsend just a Godsend

They are professional helpful and understanding They literally make life livable Reviewed on: 22nd July 2021

Life Changing

To say myself and partner were at breaking point was an understatement. I phoned Step Change and from the first call it was like a weight had been lifted off our shoulders. We now have a manageable plan in place. The staff have always been friendly and very knowledgeable. Excellent Service. Thanks. Reviewed on: 22nd July 2021

Helpful

Helpful friendly service with no pressure Reviewed on: 22nd July 2021

I was so scared

I had filled out online forms for debt advice lots of times…and when it came to the dreaded call I would avoid….but I couldn’t cope with my debts anymore…Stepchange made the whole process so simple and never made me feel anything but relief…now I’m in control of my finances and enjoying life. Highly recommend Reviewed on: 22nd July 2021

Creditors Assasin

Took the pain and strain away from the nightmare of being constantly text.. emailed and called by creditors who don't care a dot about your financial position.. mine caused by divorce and ex wife..I can sleep at night now.. Reviewed on: 22nd July 2021

Excellent service

Step change costs nothing and provide an excellent service. It's easy to get hold of them on the phone if I need anything, and they are always eager to help. They send regular emails with advice and information on dealing with debt, and do all this for free. I would definitely recommend StepChange to anybody struggling with debt. Reviewed on: 22nd July 2021

Excellent

Really nice to talk to understanding no pressure, no judgement and helpful help me so much Reviewed on: 22nd July 2021

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