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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

5
I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025
C pascoe's avatar
C pascoe

Life changing

5
Changed my life around, really helped me afford manageable payments and every person I've spoken to has been amazing Reviewed on: 22nd July 2021
Natasha Masefield's avatar
Natasha Masefield

Fantastic support

5
My family income unfortunately took a massive dip as my husband was on long term sick leave due to health reasons and sadly he doesn’t get paid. I contacted StepChange and explained my situation and they were absolutely fantastic. They were extremely knowledgeable and understanding and I was made not to feel embarrassed about our situation. I cannot thank StepChange enough for helping us through our difficult situation. Reviewed on: 22nd July 2021
Val's avatar
Val

Great Help

5
Really easy to sign up and sort my debts! Reviewed on: 22nd July 2021
Amy's avatar
Amy

Superb service.

5
First class service. The best in the business in my opinion. Reviewed on: 22nd July 2021
Gary's avatar
Gary

Excellent service

5
Non judgmental professional service Reviewed on: 22nd July 2021
a.hetherington234@icloud.com's avatar
[email protected]

Best night's sleep in years

5
Thanks to Stepchange I was able to sleep properly knowing that my finances were finally under control. Sensitive, non judgemental staff made the experience so much easier. Reviewed on: 22nd July 2021
KK's avatar
KK

Excellent service

5
Things were handelled in a very professional manner Especially in the pandemic Reviewed on: 22nd July 2021
Paul Devonport 's avatar
Paul Devonport

Life saver

5
Everyone we speak to is always so friendly, helpful and reassuring. The service has been an absolute life saver. Reviewed on: 22nd July 2021
Clare Ellams's avatar
Clare Ellams

The Life Saving Company

5
The service and commitment to the client exceed all expectations. They lift you up and you can breathe again. Reviewed on: 22nd July 2021
Boaz newton's avatar
Boaz newton

One of the best things I did when I finally admitted my debt situation was to contact your company

5
It took me ages to come to terms with my debt situation and picking up the phone and admit this was really happening, but I neednt have worried because the agent I spoke to put me at ease immediately, I would strongly recommend your company and would like to thank you from the bottom of my heart for taking the stress out of my life , keep up the good work. Reviewed on: 22nd July 2021
Eileen king's avatar
Eileen king

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