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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Before I’m worried if I can find a help but when I c...

Before I’m worried if I can find a help but when I call step change it change everThing. They cared and easy to talk Reviewed on: 27th May 2026

Veles 34ry easy to talk to and very helpful

Very easy to talk to and very helpful Reviewed on: 27th May 2026

Excellent and everyone is so helpful and supportive...

Excellent and everyone is so helpful and supportive definitely recommend them. Reviewed on: 27th May 2026

Life changing!

Stepchange lifted a huge weight off my shoulders. They provided a stress free process without judgement. No more hiding and worrying about calls from my creditors. I couldn’t be happier with their support. Literally turned my life around and gave me a clear focus on a future to becoming debt free. Reviewed on: 27th May 2026

I was in dire financial situation and Step Change we...

I was in dire financial situation and Step Change were there for me. No judgement whatsoever and are helping me to get back to normal Reviewed on: 27th May 2026

Human understanding in AI world

In AI world a human understanding is key, and stepchange does that well Reviewed on: 27th May 2026

I got into financial problems.

I got into financial problems. Without stepchange i dont know where I would be. They allowed me to take a breath and carry on. I am busy sorting my life out with the help of Stepchange. Reviewed on: 27th May 2026

My No.1 Debt Management Charity

I have been with StepChange on two separate occasions and both times they have been extremely helpful and more importantly reassuring and nonjudgmental. Engaging with StepChange has resulted in my creditors taking a step back and stop repeated reminders, notifications. Reviewed on: 27th May 2026

StepChange helped me when I did not know how to pay...

StepChange helped me when I did not know how to pay off credit card debts that I could no longer pay every month. They were calm, non-judgemental and worked out a plan to pay off my debts when the credit card companies seemed more keen on threats than practical solutions. Reviewed on: 27th May 2026

Helpful and understanding

No judgement from them! Helpful advice and understanding! Takes the worry and stress out of debt problems Reviewed on: 27th May 2026

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