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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange helped me so much and they were very kind.

Stepchange helped me so much and they were very kind. Every dealing with them, they have been empathic kind and respectful and helped sort a plan out for me Reviewed on: 27th May 2026

Excellent

Really helpful team who never make you feel like they are judging your situation. They treat you with respect. Reviewed on: 27th May 2026

Spending out of control

After retiring I found my spending out of control as it no longer matched my pension income. Friendly non judgmental employees outlined a number of alternatives for me to consider ie bankruptcy, selling my home to pay debt off or 6 year repayment plan. I choose the last option and although it has been a harder option than the others I have only a year left before my debt is fully paid. Each year we complete a review of my income to ensure I can still manage my repayments or if it needs to be amended. Excellent service, thank you. Reviewed on: 27th May 2026

StepChange helped me take control of my life without...

StepChange helped me take control of my life without worrying that l was not able to afford the monthly repayments, Reviewed on: 27th May 2026

Stepchange were very understand & sympathetic to my...

Stepchange were very understand & sympathetic to my case they helped me & explained things every step of the way I recommend stepchange without hesitation Reviewed on: 27th May 2026

I have always been treated with full respect and not...

I have always been treated with full respect and not made to feel inadequate Reviewed on: 27th May 2026

My husband is FTD dementia person and we got debit p...

My husband is FTD dementia person and we got debit problems and contact to stepchange and sort it out everything.Very helpful and.thank you . Reviewed on: 27th May 2026

Easy to set up and a massive help to ease my state o...

Easy to set up and a massive help to ease my state of mind Reviewed on: 27th May 2026

Helpful and non-judgmental

Step change agents are helpful and non-judgmental. They made me feel at ease and explained my options at every step and made sure I understood. Reviewed on: 27th May 2026

StepChange are brilliant!

StepChange are brilliant! They gave me help and advice without judgement and are still helping me a few years later. They helped me to deal with difficult situations that were hard to see an end to. Superb service! Reviewed on: 27th May 2026

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