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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent and simple

My life and finances have become more organised and the tools and knowledge about how to manage my finances will stay with me for a lifetime. Thank you Reviewed on: 22nd July 2021

Step change has supported me when everything was going wrong

Step change is excellent in communicating with my creditors with conviction Reviewed on: 22nd July 2021

The best charity in England

It is easy to ask help from StepChange.It was fast to set up my Debt Menagment Plan.And I pay afordable amount to them every month. Reviewed on: 22nd July 2021

Life Saver

I felt desperate & alone before getting into trouble with my finances after critical illness stopped me from working. I got in touch with Step Change. They helped me sort out my finances & take back control. I can now live my life safe in the knowledge I can repay my debts at a manageable level Reviewed on: 22nd July 2021

Excellent caring service

Helped us out in difficult circumstances and always provided excellent, professional and appropriate advice. Reviewed on: 22nd July 2021

Saved my life.

Lead me through the process to change my life and allow me to achieve zero debt (eventually). Reviewed on: 22nd July 2021

Thank you for everything

Since using Stepchange i have felt so much better about dealing with my debt. Everytime i have spoken to someone they have always been helpful and have always reassured me Reviewed on: 22nd July 2021

Life saving company

When you’re struggling with debt, you feel like a failure, you have let people down and some times it’s through no fault of your own. There is shame attached to debt, however when I turned to StepChange I felt completely understood, comfortable and not alone. They are life saving. Reviewed on: 22nd July 2021

Professional, friendly, helpful

They helped me take back control of my finances. Were very friendly felt like they really cared and wanted to find ways to help Reviewed on: 22nd July 2021

Taking care of Stress

Step Change are, without doubt, experts at what they do. Dealing with peoples delicate and embarrassing financial problems can’t be easy. They are understanding, keep you well informed of any changes that may effect your situation. Step Change - Professionals. Reviewed on: 22nd July 2021

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