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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Very helpfull,approachable and caring people

Helped me sort out my life the way i needed Reviewed on: 22nd July 2021

Step change helped me

Step change were amazing when I was at my lowest and so scared .. they were so very caring at the start and have continued to be … always there for support and advice Reviewed on: 22nd July 2021

Life savers!

I had got myself and family into bad debt, which I had tried to juggle for many months. It was just spiralling out of control! One call to stepchange changed everything for the better. They didn't judge you or make me feel small or stupid! Just offered good advise and a way forward with the problems I had created. Would not hesitate to recommend them to anyone. Many thanks to the stepchange team. Reviewed on: 22nd July 2021

Excellent and simple

My life and finances have become more organised and the tools and knowledge about how to manage my finances will stay with me for a lifetime. Thank you Reviewed on: 22nd July 2021

Step change has supported me when everything was going wrong

Step change is excellent in communicating with my creditors with conviction Reviewed on: 22nd July 2021

The best charity in England

It is easy to ask help from StepChange.It was fast to set up my Debt Menagment Plan.And I pay afordable amount to them every month. Reviewed on: 22nd July 2021

Life Saver

I felt desperate & alone before getting into trouble with my finances after critical illness stopped me from working. I got in touch with Step Change. They helped me sort out my finances & take back control. I can now live my life safe in the knowledge I can repay my debts at a manageable level Reviewed on: 22nd July 2021

Excellent caring service

Helped us out in difficult circumstances and always provided excellent, professional and appropriate advice. Reviewed on: 22nd July 2021

Saved my life.

Lead me through the process to change my life and allow me to achieve zero debt (eventually). Reviewed on: 22nd July 2021

Thank you for everything

Since using Stepchange i have felt so much better about dealing with my debt. Everytime i have spoken to someone they have always been helpful and have always reassured me Reviewed on: 22nd July 2021

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