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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step Change is a life line

I was victim of a financial fraud which was a devastating experience leaving me with dire financial consequences. Step Change were really understanding & mediated on my behalf. Helped me cope and have hope. Reviewed on: 22nd July 2021

Dorothy Davies

It’s been a god send being with Stepchange you turned my life around. You took all my worries if my shoulder , I have been so great full Reviewed on: 22nd July 2021

Life is now worth living

They are a wonderful support when you feel you can’t get any lower they help you get your life back on track. Always there to try and help and understand when life sometimes doesn’t go to plan but also fair to your creditors so they get a payment even if it takes longer than they expected it has taken us 15 years to be nearly debt free but it’s almost done and it feels so good Reviewed on: 22nd July 2021

Excellent service

I couldn’t have asked for a more helpful, understanding and informative person to help me. The service is without doubt excellent. Keep up the good work Reviewed on: 22nd July 2021

You keep the wolf from the door

Everything is kept in order and transparent for all to see . Step change is well known and highly experienced in dealing with Dept issues so trust is So important. They have earned there award and deserve it. Reviewed on: 22nd July 2021

Life changing

Getting in touch with step change has made such a difference to our life. It's taken away some of the pressure by making 1 payment per month to them than juggling payments to ech creditor. Also made us realise that buy now pay later is a trap that's easy to fall into. Reviewed on: 22nd July 2021

Great Service

This company helped me at my lowest, they combined all my debt and soon I will be debt free. I can’t recommend Stepchange enough! Reviewed on: 22nd July 2021

Anazing

So understanding helpful, reassuring kind caring great service Reviewed on: 22nd July 2021

saved me

after a difficult separation, found myself at rock bottom, family helped mentally and financially. introduced to step change, signed up and never looked back. now more positive, no debt stress, always there for advice, frequent updates and handy money saving tips, roll on 2 years Reviewed on: 22nd July 2021

Helpful pease of mind

Very helpful and helpful gives you hope when you are at lowest Reviewed on: 22nd July 2021

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