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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Wonderful

Literally, stepchange saved my bacon, thank you so much. Reviewed on: 22nd July 2021

Piece of mind

Stress free knowing stepchange has helped organise repayments for me and stopped the interest spiralling out of control. Reviewed on: 22nd July 2021

Cham

Amazing team and excellent support Reviewed on: 22nd July 2021

Ease of mind pressures.

Since I began this process, I have found communications good and easy to complete application and reviews. They have obtained account details and my finance situation, made contact with companies concerned and established affordable monthly slow repayment. I feel easier each day. Excellent support and happy they are at my side. Reviewed on: 22nd July 2021

Stepchange are amazing and always helpful

I had multiple debts and Stepchange clear my debts.Stepchange are amazing and very helpful.they are always very helpful when I have any problems Reviewed on: 22nd July 2021

Step Change is a life line

I was victim of a financial fraud which was a devastating experience leaving me with dire financial consequences. Step Change were really understanding & mediated on my behalf. Helped me cope and have hope. Reviewed on: 22nd July 2021

Dorothy Davies

It’s been a god send being with Stepchange you turned my life around. You took all my worries if my shoulder , I have been so great full Reviewed on: 22nd July 2021

Life is now worth living

They are a wonderful support when you feel you can’t get any lower they help you get your life back on track. Always there to try and help and understand when life sometimes doesn’t go to plan but also fair to your creditors so they get a payment even if it takes longer than they expected it has taken us 15 years to be nearly debt free but it’s almost done and it feels so good Reviewed on: 22nd July 2021

Excellent service

I couldn’t have asked for a more helpful, understanding and informative person to help me. The service is without doubt excellent. Keep up the good work Reviewed on: 22nd July 2021

You keep the wolf from the door

Everything is kept in order and transparent for all to see . Step change is well known and highly experienced in dealing with Dept issues so trust is So important. They have earned there award and deserve it. Reviewed on: 22nd July 2021

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