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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,670 reviews, last reviewed 28th Jul 2026
75700% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026
Laura O's avatar
Laura O

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Peace of mind

5
Excellent service take all your worries away and able to sleep at night Reviewed on: 22nd July 2021
s.brumskill@sky.com's avatar
[email protected]

Very helpful

5
All the staff that I have had contact or spoke too are very understand and helpful in the situation you are in Reviewed on: 22nd July 2021
Pasquale vacca 's avatar
Pasquale vacca

Lighten the load

5
At the very start, Step change listen to me, didn't judge me, gave me the advice to face up to my situation and help me move on. Awesome customer services, friendly and very understanding. They lifted a weight off my shoulders, lighten the load. Thank you Reviewed on: 22nd July 2021
Vince La Porte 's avatar
Vince La Porte

Amazing!

5
Step change.. what can I say?!.. Absolutely amazing customer service! A hidden gem of a company. True, and a very genuinely helpful team. Every single person I have spoken with have dealt with my issues or problems with such compassion and taking into account the anxiety that money worries can bring. I was very nervous making my first phone call, but after I spoke to the lovely staff member, I felt at ease. Nothing is too much trouble, everyone gives you time to speak and you don’t feel rushed on the phone to explain quickly, so they can get you off the phone to deal with the next customer. Time is taken, compassion is shown. And this is how you treat people. Such kindness, and I will never forget the kindness and compassion at such a difficult time in my life. Reviewed on: 22nd July 2021
kayti.matthews@btinternet.com's avatar
[email protected]

The one and only

5
Just simply awesome. when someone is stressed, depressed and suicidal due to debt. step change is a life saver. I don't need to say anymore. I can't thank Step change enough for what they've done for me and my family. I hope they can be here forever and help everyone in need. Reviewed on: 22nd July 2021
Minar Amin's avatar
Minar Amin

Peace of mind

5
Since I started to clear my debts with step change my stress going down or even gone I highly recommend Reviewed on: 22nd July 2021
Aaron Ascanio Colmenares's avatar
Aaron Ascanio Colmenares

Good customer service

5
Very happy with step change any concerns I can phone them any time and there be happy to help. Reviewed on: 22nd July 2021
Claire Morley's avatar
Claire Morley

Peace of mind

5
Was struggling and luckily I saw adverts and made contact. Was given all the right information of how to pay off my debt and still have money to meet my everyday need and was relief that there is such a help out there Reviewed on: 22nd July 2021
Tony 's avatar
Tony

Saved me

5
Helped me listened to me and understood. Couldn’t ask for better service!!! Reviewed on: 22nd July 2021
alexstephenson2@hotmail.co.uk's avatar
[email protected]

Best thing I ever did

5
The day I contacted step change was a huge turning point. I was out of work and didn’t know where to turn. That was 4 years ago, I’ve got about 6 years left to go but I’m in full time employment now and having the plan in place has helped so much Reviewed on: 22nd July 2021
helenoldroyd1@yahoo.co.uk's avatar
[email protected]

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