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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I have given stepchange top marks, they have financiallyreally helped and I wish I knew about them sooner, I do recommend them to friends and family

A few years ago I called stepchange they were so helpful and easy to set up my payment plan, it's helped me so much as all I was doing was paying off interest and was getting nowhere except in more debt! Now it feels really good to know my debt is nearly paid and its been stress free. Every year I do a review and can either up my money or keep it the same aldepending on my circumstances Reviewed on: 22nd July 2021

Recommenwd

They have helped me a lot. I got into debt when my wife passed Reviewed on: 22nd July 2021

Saved my sanity

I've been with Stepchange since 2014, my last payment is next month. They've taken the stress and hassle away from the first phonecall. Cant recommend them enough! Reviewed on: 22nd July 2021

Stepchange gave us peace of mind

That first phonecall to stepchange was the hardest me n wife made. But glad we did. Stepchange put us back in control of our finances. We will be forever grateful Reviewed on: 22nd July 2021

Don't struggle let the experts help

Stephanie helped me when I was at an all-time low, I didn't know what to do with all the debt but they sorted everything out and I am now nearly debt free Reviewed on: 22nd July 2021

Non judgemental, understanding, friendly, very helpful, patient.

Friendly, helpful, kind, patient, informative, understanding. Would 100% recommend Reviewed on: 22nd July 2021

Peaceful mind

I have found the service so reassuring and helpful. They have helped me realise that it can be resolved. Reviewed on: 22nd July 2021

Ecellent, invariably helpflpand efficient

When Step Change started to assist me nearly 12months ago, I was worried upset and couldn't see a way out of my problems. Very quickly and efficiently they created a plan which I can manage without worry. I was going without meals in rhe situation I found myself with an unexpexted funeral & other financial problems. All the staff are extremely helpful and nothing is too much trouble. The clerk advised me to only commit to amounts I could manage while attempting to clear my debts in a manageable time. I would recommend Step Change.to anyone who needs excellent help to sort their financial problems. Reviewed on: 22nd July 2021

Life savers

Excellent help and advice and help sort it out finances Reviewed on: 22nd July 2021

Ask for help. Make the start

Helped all. the way They point you in the right direction Reviewed on: 22nd July 2021

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