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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very friendly but professional

Took all the strain out of my situation and made a constructive plan Reviewed on: 22nd July 2021

Stress Free

My debt was spiralling out of control and leading to a very stressful time of my life. I was recommended Step Change by one of the companies I was in debt with. Upon contacting them I was made to feel at ease and a lot of my panic was removed. Now paid over half of my debt off and looking forward to becoming debt free in the near future. Reviewed on: 22nd July 2021

Really made a difference

Solved a bad problem for me,very helpful and understanding.No talking down to me during a difficult time. Reviewed on: 22nd July 2021

Fantastic!

I was so worried about calling them but it couldn’t have gone better. So friendly and compassionate. If you’re thinking about calling them just do it! You will be so glad you did! Reviewed on: 22nd July 2021

First Clasd

Just brilliant from start to finish Reviewed on: 22nd July 2021

Amazing helpful people helped me so much

When I thought I couldn’t cope as the debt was drowning me they helped me so much got everything sorted and let me live again without being scared to answer the phone. Never once did they make me feel bad about myself. Reviewed on: 22nd July 2021

Wonderful service

They have taken the stress out of falling into debt , this debt was no cause of my own and they are an amazing company. Reviewed on: 22nd July 2021

Understanding Organisation

They listen and support you and always let you knoe they are there for you and always giving g financial guidance Reviewed on: 22nd July 2021

Great service and easy to use

I wish I would of found them sooner. Thanks Reviewed on: 22nd July 2021

Saved our future

We were struggling to make ends meet and building up more and more debt to try and get ourselves out of a hole. StepChange put a debt management plan in place and helped us manage our creditors. I can finally see the light at the end of the tunnel and it’s made us more money smart too Reviewed on: 22nd July 2021

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