Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

When I first spoke to step change they were incredible with their advice and really put my mind at rest so much that I had my first good night's sleep for quite a while

It was the best thing i done and really gave me peace of mind Reviewed on: 22nd July 2021

A wonderful organization.

Stepchange has helped me giving me the best advice throughout my payment of credit card debt. The counsellors put my mind at rest saving me a lot of distress; I wouldn't be without them. I greatly appreciate their empathy and their willingness to listen to your experiences. Reviewed on: 22nd July 2021

LIFESAVERS!

When you speak to Stepchange they don’t judge at all. They are so very helpful and knowledgeable you can feel that weight lifting off your shoulders. We have nothing but praise for them. Reviewed on: 22nd July 2021

Mr

Amazing company!!! Soon I will be debt free after more than 5 years. Thanks them. Reviewed on: 22nd July 2021

Great service

We went to stepchange when everything was taking over and out of control. We set up a debt management plan with them and now I can sleep again. Great service and helpful and kind people on the end of the phone. Reviewed on: 22nd July 2021

Easiest set up

Admitting you are in debt is not an easy conversation. It was such an embarrassing moment in my life. But this was such an easy experience and there was no judgement. Thank you for putting me on the road to recovery Reviewed on: 22nd July 2021

StepChange the best

Stepchange has changed my life and helped me to manage my debts better. Reviewed on: 22nd July 2021

Amazing. Changed my life

Simply put me back in control. Gave me back some hope. I will emerge better and fit for the rest of my life Reviewed on: 22nd July 2021

Super customer service, genuinely feel like they care!

I cant thank step change enough for the change they have made to our lives, from dreading getting up each day, to learning to enjoy life again...Thank you, thank you SO much! Xx Reviewed on: 22nd July 2021

Fantastic!

Stepchange has been a great help to me in my financial situation. I honestly don’t know what I would have without them, as they have reassured me, given me confidence to deal with my problems and are extremely friendly. If I am worried about anything they put my mind to rest. Thank you so much Stepchange! Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from Money Wellness 4.89 from 6451 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub