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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Debt stress

Step change have manged my accounts for over 2 years. They helped me at the start and continue to monitor my debts. Without their help and advice god knows where my life would have ended up. It was a mess. I'm etnally grateful. Amazing service. Reviewed on: 22nd July 2021

Helped me regain control

Stepchange helped get me back in control of finances and able to breath again. Reviewed on: 22nd July 2021

Absolutely faultless

Online or over the phone they are always there, and ANY PROBLEMS or changes in your financial situation, they ALWAYS come up with a solution. To be honest I cannot fault Stepchange in any way. Reviewed on: 22nd July 2021

exellent

what a wonderful organisation, saved my life. Reviewed on: 22nd July 2021

amazing

I had major anxiety about my debts and step change have been amazing all the way through the process, cant rate them highly enough Reviewed on: 22nd July 2021

Great help in a moment of need

Quietly without a fuss doing a job which is very very important for many. Always there and easy to reach!! Reviewed on: 22nd July 2021

Order

Following being scammed, Stepchange helped restore order to my crumbling life, greatly reducing stress and anxiety. Reviewed on: 22nd July 2021

So helpful

Everyone I have dealt with has been so helpful, kind with no judgement. Couldn't recommend enough!!! Reviewed on: 22nd July 2021

a life saver

I didnt know what to do or who to turn to I was told about step change and they helped me a great deal I dont know what would have happened without their help and understanding Reviewed on: 22nd July 2021

Excellant work

I hit rock bottom, and called Stepchange for advice. They have helped me turn myself around and have supported me through out and still do. They are easy to chat to, and understand what is being said. Excellent service and always polite. Reviewed on: 22nd July 2021

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