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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent customer service, no judgement, great people

Very proffesional team, quick response,no judging and great help in all aspects . Reviewed on: 22nd July 2021

From panicked to calm

I've been treated incredibly well by step change. Their advisors are professional and experienced, their efforts to our me on the right plan really brought me back from the edge a emotional and financial meltdown due to the debt I compiled and all for free. Reviewed on: 22nd July 2021

Amazing life changing organisation

Debt is crippling and it is really scary. Step Change gave me my life back. Reviewed on: 22nd July 2021

Iwill recommend to everyone the services of Step Change.

They were very helpful from day one. Well done. Reviewed on: 22nd July 2021

Reassuring and clear support

Practical and sympathetic help when overcoming debt seemed impossible. And never judgemental.just wish I had gone to 4hem sooner. Reviewed on: 22nd July 2021

Life savers

I don’t know how I’d have coped without this amazing company and their professional and extremely help in my hour of need. I felt overwhelmed with the debt my ex left me in but this company consistently help me to repay in an affordable way. A huge weight lifted! Thank you! Reviewed on: 22nd July 2021

StepChange help put my fears aside.

I was really worried and they helped a lot. Reviewed on: 22nd July 2021

Positivity

I needed help and I found you and you’ve changed my life in more ways then I can express Reviewed on: 22nd July 2021

The best people and best support

Stepchange is the best debt support company in United Kingdom. Very good people and very honest and kind people work here and the blessed with humanity and supporting people.thank you stepchange. Reviewed on: 22nd July 2021

Nowhere to turn

I didn’t know who to turn to about my debt troubles. A friend recommended Step change and I haven’t looked back. They were extremely understanding and helpful and help my on my way to clearing my debts. Excellent service, friendly and helpful advisors. Reviewed on: 22nd July 2021

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