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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

amazing

I had major anxiety about my debts and step change have been amazing all the way through the process, cant rate them highly enough Reviewed on: 22nd July 2021

Great help in a moment of need

Quietly without a fuss doing a job which is very very important for many. Always there and easy to reach!! Reviewed on: 22nd July 2021

Order

Following being scammed, Stepchange helped restore order to my crumbling life, greatly reducing stress and anxiety. Reviewed on: 22nd July 2021

So helpful

Everyone I have dealt with has been so helpful, kind with no judgement. Couldn't recommend enough!!! Reviewed on: 22nd July 2021

a life saver

I didnt know what to do or who to turn to I was told about step change and they helped me a great deal I dont know what would have happened without their help and understanding Reviewed on: 22nd July 2021

Excellant work

I hit rock bottom, and called Stepchange for advice. They have helped me turn myself around and have supported me through out and still do. They are easy to chat to, and understand what is being said. Excellent service and always polite. Reviewed on: 22nd July 2021

Excellent customer service, no judgement, great people

Very proffesional team, quick response,no judging and great help in all aspects . Reviewed on: 22nd July 2021

From panicked to calm

I've been treated incredibly well by step change. Their advisors are professional and experienced, their efforts to our me on the right plan really brought me back from the edge a emotional and financial meltdown due to the debt I compiled and all for free. Reviewed on: 22nd July 2021

Amazing life changing organisation

Debt is crippling and it is really scary. Step Change gave me my life back. Reviewed on: 22nd July 2021

Iwill recommend to everyone the services of Step Change.

They were very helpful from day one. Well done. Reviewed on: 22nd July 2021

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