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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,665 reviews, last reviewed 16th Jul 2026
75600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026
Patricia rose's avatar
Patricia rose

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Good advice and Non judgmental

5
Step change were there for me and listened to my situation and gave me the advice and help I needed. Easy to talk to and took all the stress out of my situation. No questions unanswered, great help at hard times. Reviewed on: 22nd July 2021
Lynne Meads's avatar
Lynne Meads

Excellent

5
At a very worrisome time in my life I turned to step change, it was like a weight was taken off my shoulders and they are still supporting me’ I can’t thank them enough Reviewed on: 22nd July 2021
Clive hawkins's avatar
Clive hawkins

A great help

5
Helped me out of a awkward situation, made it easy for me to come up with a plan to pay my debts at an affordable rate Reviewed on: 22nd July 2021
Shaun's avatar
Shaun

Excellent

5
Great feedback and always kept up to date on my plan, great friendly and professional staff who genuinely seemed to care in what was a difficult time Reviewed on: 22nd July 2021
Sean 's avatar
Sean

So helpful

5
I have been helped no end, I don’t know what I would have done without their support amazing company and amazing staff. Reviewed on: 22nd July 2021
Kelly's avatar
Kelly

Proffessional approachable and very knowledgeable

5
Alway speak to highly trained staff Reviewed on: 22nd July 2021
NEALE HASSAN's avatar
NEALE HASSAN

What a great organisation

5
StepChange are a very needed organisation who provide a fantastic service for the people who need their service. They cover the everything that someone who is in difficulty needs and must have helped: saved a lot of people who don’t know where to turn. Their service need recognising and need to be publicised more to the public by the media and government. Well done StepChange a great organisation Reviewed on: 22nd July 2021
Matthew Thompson's avatar
Matthew Thompson

Saved my life

5
No judgement ethics makes it easy to choose StrpChange. Reviewed on: 22nd July 2021
Chris Patrick's avatar
Chris Patrick

Lifesavers

5
Helped me so much through a very difficult time Reviewed on: 22nd July 2021
Carolyn 's avatar
Carolyn

Outstanding help

5
The company is very helpful, often in times of great stress and worry and they take the time to explain everything thoroughly, without ever being patronising. Reviewed on: 22nd July 2021
ian gould's avatar
ian gould

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