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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Never judging

I contacted StepChange when I could see no way out of debt. They talked through all my options and gave excellent advice. I never once felt judged. After completing my debt management plan, I slept properly for the first time in years. Reviewed on: 22nd July 2021

Sympathetic professional help when most needed

They helped me through a difficult period Reviewed on: 22nd July 2021

Amazing!

Understanding, caring, compassionate, genuinely helpful, non-judgemental and so easy to deal with, especially when your mental health is affected. First class! Reviewed on: 22nd July 2021

Excellent

Absolutely brilliant really professional so helpful in every way!! Reviewed on: 22nd July 2021

Fantastic!

They have helped me rebuild my life and taken the stress away. Reviewed on: 22nd July 2021

Outstanding

After losing my job I found myself in a sticky situation financially and couldn’t see the light at the end of the tunnel stepchange helped me mentally and financially in sorting my bills out really don’t know what I would have done without them there was no judgement only support and advice from the start thanks to them I’m on track and paying manageable bills Thank you all soo much for everything Reviewed on: 22nd July 2021

Peace of mind

People friendly helpful and understanding Reviewed on: 22nd July 2021

Could not have got through it without StepChange

Just a big thank you for all the support and unlimited access to open and honest support. Thank you. Reviewed on: 22nd July 2021

Positive

Kind understanding professional service helping people at their in their darkest times Reviewed on: 22nd July 2021

Enormous help

Stepchange has been brilliant. They sorted our finances for us. We have about 14 months left to pay and our DMP will be finished. We have had no hassle from our creditors and only help and understanding from Stepchange Reviewed on: 22nd July 2021

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