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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Understanding

I were very stressed with my finances, step Change has got me through the difficult time and is now getting resolved, and take care of their customers and would not give up on me or anyone else. Very helpful and help as best way they will and can. Step Change understands witch debts and may have or have had still support me and so gratefull. They have a medal from me already. Trustworthy is stepchange to know your circumstances and take everyone individually and they again.. support me in every way Thank you So much for everything. Reviewed on: 22nd July 2021

Lifted a weight of my shoulders

All staff are very compassionate with every situation brilliant customer service. Reviewed on: 22nd July 2021

Biggest relief

Stepchange helped me sort out financial situation which was overwhelming me. My plan in place helped me sleep soundly at night again. Reviewed on: 22nd July 2021

Excellent service

Step change have helped me to deal with my debt and keep to a budget worked out between us. Brilliant service Reviewed on: 22nd July 2021

The best help anyone could ask for

The staff are so helpful and help you right through the process and put you completely at ease and put my mind completely to rest. Reviewed on: 22nd July 2021

Fantastic!

I owed nearly £28k now nearly 5 years later just over £9k! My life is less stressful and I know where I am with my money! Reviewed on: 22nd July 2021

Lifesaver

Gave me hope when it felt like there was nowhere else to turn. Thank you Step Change! Reviewed on: 22nd July 2021

Amazing people

Couldn’t recommend these people enough got my life back on track helped me every step of the way through my debt problems highly recommended Reviewed on: 22nd July 2021

Brilliant

Excellent service staff very helpful and understanding always there for you Reviewed on: 22nd July 2021

Saved my life

StepChange helped me at a very difficult time, when I was on mat leave and my partner had lost his job. They’re so helpful without judging and find a way to get you through to a much better place. Reviewed on: 22nd July 2021

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