Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Awesome help

Fantastic service made a tough time bearable Reviewed on: 22nd July 2021

Lifesavers

Was at my wits end with financial worries. StepChange have changed my life with their help and support. Can’t thank them enough! Reviewed on: 22nd July 2021

Changed my life around

We had debt issues stemming from husbands accident previously banks had jus recommended remortgage and loans which we struggled to repay someone mentioned StepChange and we are nearly debt free it’s taken a longtime but the support given from StepChange has been amazing Reviewed on: 22nd July 2021

Excellent service

I was really anxious and worried about my situation and couldn’t see a way out until I got in touch with Step Change, they made me feel so much better about it all. Reviewed on: 22nd July 2021

Caring

From the first time I spoke to Stepchange, the staff were understanding, caring and put me at ease all the way. Reviewed on: 22nd July 2021

Absolutely amazing

The wonderful people helped change my life when hard times hit , truly fantastic, kind and helpful , without stepchange I wouldn't have coped or been able to deal with debts , thankyou to a wonderful, amazing and life changing , life saving organisation. X Reviewed on: 22nd July 2021

Made me feel so much better

Step change has changed my life, in 1 years time I will be debt free I’m so grateful to them Reviewed on: 22nd July 2021

Life saver!

Stepchange and the assistance I’ve had from Stepchange, has changed my life! I cannot thank these wonderful people enough for all the support the wonderful way in which they have delivered it. Thank you. Reviewed on: 22nd July 2021

Really Helpful

They really helped me get my finances back on course. Reviewed on: 22nd July 2021

very good And easy to talk to

You provide a brilliant service And you are always there when People need you Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub