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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great.

They are very helpful and understanding would recommend Reviewed on: 22nd July 2021

Excellent service

The staff are very helpful and always willing to direct you in the right way. Service is brilliant always go the extra miles. I have great confidence in them Reviewed on: 22nd July 2021

Dmp plan

Stepchange helped me set up a dmp with my creditors and I can't fault them at all. Everything involved in setting up my dmp was stress free and quick, they are always quick to respond if i have queries and so helpfull and put me at ease. They really have changed my life around and getting in touch with them when I did was the best thing I could have ever done. Reviewed on: 22nd July 2021

Life saving

Step Change supported me at my lowest ebb - I couldn't see a way out of the amount of debt I was in. But one phone call later and things started to change for the better, and they have continued to support me along this journey. Thank you! Reviewed on: 22nd July 2021

Very confidence inspiring

I was really stressed when I got into debt. After talking to the people at stepchange a huge weight was lifted off my shoulders. Any problems I’ve had since I know I can phone them and they will try and help me out and reassure me. Reviewed on: 22nd July 2021

Are you Really Helpful

I thank they winner’s Charity And Deserve. Reviewed on: 22nd July 2021

Made my life stress free

From the beginning most helpful Reviewed on: 22nd July 2021

Great service

Really helpful comes with free of cost Reviewed on: 22nd July 2021

Dose not make me feel like a failure

Always make you feel at ease and treat you with care Reviewed on: 22nd July 2021

A1 service

So helpful from my first phone call took massive weight of my shoulders and still helping me Reviewed on: 22nd July 2021

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