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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Life changing!

Stepchange lifted a huge weight off my shoulders. They provided a stress free process without judgement. No more hiding and worrying about calls from my creditors. I couldn’t be happier with their support. Literally turned my life around and gave me a clear focus on a future to becoming debt free. Reviewed on: 27th May 2026

I was in dire financial situation and Step Change we...

I was in dire financial situation and Step Change were there for me. No judgement whatsoever and are helping me to get back to normal Reviewed on: 27th May 2026

Human understanding in AI world

In AI world a human understanding is key, and stepchange does that well Reviewed on: 27th May 2026

I got into financial problems.

I got into financial problems. Without stepchange i dont know where I would be. They allowed me to take a breath and carry on. I am busy sorting my life out with the help of Stepchange. Reviewed on: 27th May 2026

My No.1 Debt Management Charity

I have been with StepChange on two separate occasions and both times they have been extremely helpful and more importantly reassuring and nonjudgmental. Engaging with StepChange has resulted in my creditors taking a step back and stop repeated reminders, notifications. Reviewed on: 27th May 2026

StepChange helped me when I did not know how to pay...

StepChange helped me when I did not know how to pay off credit card debts that I could no longer pay every month. They were calm, non-judgemental and worked out a plan to pay off my debts when the credit card companies seemed more keen on threats than practical solutions. Reviewed on: 27th May 2026

Helpful and understanding

No judgement from them! Helpful advice and understanding! Takes the worry and stress out of debt problems Reviewed on: 27th May 2026

Debt advice

Very friendly and helpful didn't judge you made me feel relaxed Reviewed on: 27th May 2026

Have always had a good experience with Steochange.

Have always had a good experience with Steochange. They are compassionate and professional. My financial situation changed drastically in 2024 when I was diagnosed with incurable cancer, they have been so supportive and helped me immensely during a VERY difficult time. Thank you so much Reviewed on: 27th May 2026

I have been with stepchange for a while now and they...

I have been with stepchange for a while now and they are so helpful and make everything so easy and being with them helped my mental health as the money worries where affecting my family life as well as my whole life was consumed by my debts Reviewed on: 27th May 2026

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